Human error is a bigger problem within the Colocation Vietnam industry than many realize.
Research has shown that human error is the root cause of 60 to 80 percent of all downtime instances. There’re some behaviors and strategies customers can look for with their DC and colocation vendors that can signal the vendor’s commitment to eliminating human error. Let’s take a look:
- Robust processes and documentation
Every operational process that takes place within the DC should be carried out according to a documented, validated and well-practiced procedure.
Whilst it can take some time and effort on the part of the managers and staff of collocation in Vietnam to create, document and maintain these procedures, this approach comes with considerable benefits. In addition to mitigating human error, having a library of procedures in place can also encourage consistency, support continuous training and learning, and help establish a knowledge base among staff members. This all goes a long way toward ensuring that problems never crop up in the first place.
- Staff training to ensure the necessary skills
It is also important for DC staff to have the skills needed to keep operations running smoothly, as well as to pinpoint and address any problems before they lead to downtime.
Certain skills are critical, whilst others can be taught over time. Overall, staff members should understand the basics of electrical and mechanical systems, the inter-relationships between DC systems and how to troubleshoot common issues that can appear in the types of environments. Besides, staff should also have robust interpretation and analytical problem-solving skills.
So as to build up a consistent knowledge base, service vendors should also train their staff on a regular basis. Many facility operators offer short-lived “on the job” training, but do not necessarily continue this education. Training must be ongoing, and each individual employee should take responsibility for his or her education and competency.
Documented processes and procedures can offer the foundation for training efforts. As this library is continually expanding and changing, additional training can ensure a keen understanding of each staff member’s responsibility and required skills.
- Inspections and walkthroughs
It is critical that DC employees are taking the time to physically walk through and inspect all critical systems in the facility. These walkthroughs can take place in conjunction with training efforts, helping staff members recognize key components and any issues that might arise.
Managers of colocation Vietnam Hanoi should establish a few documented procedures with their inspections to help guide these efforts. This includes a list of the items that should be checked during the walkthrough, the specific parameters that staff members should be recording, as well as the steps that should be taken with parameter results. Whilst these walkthroughs surely take time, they can also help staff identify easily corrected issues, preventing them from leading to larger-scale problems later on.
In conclusions, the main elements of preventing human error boil down to having the right strategies and procedures in place, training staff members and taking the time to inspect critical systems.